If your customer has cancelled their Direct Debit Instruction in error and this has been received via ADDACS, you can reactivate the contract in Access PaySuite DDCMS to continue collecting their invoices through Xero. Please do not archive the customer at this stage if you know they are to be reactivated in the future.
Once you have reactivated the customer and checked they are linked within the Middleware, if you have any invoices in Xero that need to be pulled into Access PaySuite DDCMS, you'll need to make a small amendment to the invoice in order for a payment to be created.
If you have cancelled and archived your customer directly in Access PaySuite DDCMS, or if they have cancelled their Direct Debit and you have subsequently archived them, you'll be unable to reactivate them in Access PaySuite DDCMS. If this situation occurs, contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.