The information such as First Name, Surname, Company Name etc in DDCMS will depend on what was input by your payer on the Direct Debit registration page they completed via the Middleware. It may be that the details in DDCMS don't exactly match what you hold in Xero.
To check that they've successfully set up the Direct Debit and what the Company and Customer name are in DDCMS, follow the steps below:
Navigate to Manage Contacts then Import in the Middleware.
Locate your Xero contact - you can use the search field in the top right and filter by Company or Customer Name if required.
If they're linked to a Direct Debit in DDCMS, it will say Contract Exists against them.
Click View / Unlink in the View / Unlink column.
The fields Eazy Collect Customer Name and Eazy Collect Email correspond with the first name, surname and email held in DDCMS. You can then search by Surname on the contracts tab in DDCMS.
If your payer has clicked the Pay by DD link in their invoice, completed their details in the Create Contract tab but not the subsequent Confirm Account details page, this will have created a Middleware login for them, but not the Direct Debit itself in DDCMS. If this is the case we will need to remove them from the Middleware so they can complete the process again. If you believe this has happened, contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation and reference the title of this article.