If a Direct Debit has been set up by the payer but there's no invoice payment scheduled against the Direct Debit contract on DDCMS, this usually means that the customer hasn't completed all the steps when registering.
When clicking the Pay by Direct Debit link on a Xero invoice your payer will firstly be directed to the Create Contract page on the Middleware. On the next page they'll be asked to Confirm their details, and after this there's another page where they need to click Pay Invoice.
If they don't click Pay Invoice on the third page then a Direct Debit contract will be set up on DDCMS but no payments scheduled.
To rectify this the payer will need to login to the Middleware, either via the invoice or directly using the log in page and schedule the invoice payment.
Another reason for the invoice not being scheduled is that the invoice amount is above the limit set on your account for a single collection. To discuss this or check what your limit is, please contact us via the Access Digital Assistant and reference the title of this article.
Xero Integration - Payer has set up a Direct Debit but no payment scheduled
Payer Signed Up for Direct Debit via Xero Invoice – Contract Displays Zero Amounts to Be Collected.
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Written by Jasmine
Updated over a month ago