We're enhancing your support experience with the Access Digital Assistant, designed for instant, seamless assistance.
You can ask questions directly and get immediate answers. For more complex queries, our dedicated support team is still available and more than happy to help with your queries, and you can reach them easily through the Access Digital Assistant.
Achieve more from DDCMS
Instant assistance: Get quick answers to common questions directly in your software.
Convenient access: Access our large collection of knowledge base articles without leaving Access PaySuite DDCMS.
24/7 availability: The Digital Assistant is always online, ready to help anytime.
Online cases: If you need further help, easily convert your conversation into a support case without leaving the platform.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow the steps below:
Log into Access PaySuite DDCMS.
Click the Access Digital Assistant icon in the bottom right corner.
Click Send a message then type your question.
Review the answer.
If the response was helpful, let the Access Digital Assistant know. If not, leave your feedback with the Access Digital Assistant then select Talk to a person.
Your feedback is invaluable to us, so please share it after using the Access Digital Assistant to help us continue improving.