If your experiencing issues reconciling payments between Access PaySuite DDCMS and Xero, there are several common areas to check. This guide outlines key troubleshooting steps and what to do if inconsistencies persist.
📌Note: If you believe there is an error, please contact our Access Digital Assistant for support. If the assistant is unable to resolve your query, you're connected to a support agent for further investigation.
Things to check:
Amendments Made in DDCMS
Have you made any changes directly to the payment in Access PaySuite DDCMS instead of the invoice in Xero?
All amendments should be made on the invoice in Xero. Access PaySuite DDCMS automatically updates the payment once the invoice is adjusted—provided this is done before your lead times.
Payment Collection Timing
When was the payment collected?
Ensure you’ve allowed enough working delay days between the Direct Debit collection and the transfer to your clearing account, in line with your configured lead times.
Manual Reconciliation
Did you manually reconcile the payment in Xero?
If Access PaySuite has disbursed the funds to you, the system should automatically reconcile the payment. Manual reconciliation may cause discrepancies.