The Access PaySuite DDCMS support experience has been upgraded to deliver faster, more integrated, and more efficient assistance directly within the system. You can now access AI‑driven help, live chat support, and tracked case handling, all without needing to leave Access PaySuite DDCMS or manually raise support cases.
This new approach combines instant answers with streamlined escalation, giving you a smooth end‑to‑end support journey.
New Support Experience
AI Support (24/7)
The built‑in Digital Assistant provides immediate answers to most queries at any time, helping you resolve common issues quickly.
Live Chat with Support
You can speak directly with a support specialist during staffed hours for real‑time assistance with more complex queries.
Fully Integrated In‑App Support
AI conversations, live chats, and case updates are all managed within the Access PaySuite DDCMS messenger, giving you consistent communication and an easily accessible chat history.
Agent‑Raised Cases
You no longer need to submit support cases yourself. For issues that require deeper investigation, the support team will raise and manage a tracked case on your behalf. Any existing cases will continue through to resolution as normal.
Get Support in Access PaySuite DDCMS
Click the messenger icon in the bottom‑right corner of Access PaySuite DDCMS.
From the messenger, you can:
Ask the AI Assistant for instant help
Start a Live Chat during support hours
Receive automatic updates for any issues escalated to a support case
Review your full chat history at any time, even after logging out
Support Options
In‑App Messenger
Available 24/7 for AI‑powered assistance, with live chat support Monday to Friday, 8:00am–6:00pm.
Complex Issues
If your query requires deeper investigation, the support team will create and manage tracked cases on your behalf to ensure thorough follow‑up.
Other Channels
You can also contact us by telephone on 01206 675847 (option 2), Monday to Friday, 8:00am–6:00pm.