DDCMS

Jasmine

Alex McGowan

Beverley McAllister

Get started and make the most of your software.

Getting started

Setting up a new customer on Access PaySuite DDCMS.

Add a new customer

Addressing commonly raised mandate enquiries.

Direct Debit Mandates

Set up an online sign up page

Understanding the Customer and Contract tab variations.

The difference between Customer and Contract

What is a Service User Number (SUN) and how to find it.

Service User Number (SUN)

All the basics you need to know about customers and contracts 

Customer/Contract

Finding customer on Access PaySuite DDCMS after migration.

Locating customer after migration onto Access PaySuite DDCMS

Getting customer information and payment histories from your previous system.

Customer information from the previous system

Login for Access Evo

Creating a new Access Evo password if your link has expired.

Create a new password for Access Evo

Error: 'Signing into this account requires an active PaySuite account'

Grouping multiple accounts that use the same email address.

I have multiple accounts and would like to use the same email address to log in to both

An admin user wanting to reset their employee's password for DDCMS and Access Evo.

Resetting a user's password

Steps to address incorrectly populated customer data fields.

Customer information is not showing correctly after migration

Steps to acquire the API client code and secret for the new account.

I need my live API details

What to do if you have any queries regarding your reserve or bond.

Bonds and Reserves

Increase your maximum collection limit and  increase the maximum debit amount per customer.

Increase my collection limit

Increase your maximum number of collections per customer per month.

Increasing the number of collections for a single customer

Amend an existing schedule for a customer.

Amending an existing schedule

Administration

Working day requirements for new customer payment collection, payment file upload deadlines and date calculator usage instructions.

Working days and cut-off dates for payments

Uploading Payment Files

Payments

Booking a personal training session to navigate Access PaySuite DDCMS.

Book a training session for DDCMS

Using the Access Digital Assistant in Access PaySuite DDCMS.

Access Digital Assistant

Reaching out to our Access PaySuite DDCMS support specialists.

How to contact our Support Team

Customer Support

📃 Privacy Policy

Useful Links

Payment Solutions

Find answers and get help from Intercom Support and Community Experts

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