Getting started
Get started and make the most of your software.
By Ollie1 author23 articles
Customer/Contract
All the basics you need to know about customers and contracts.
- Add a new customerSetting up a new customer on Access PaySuite DDCMS.
- Direct Debit MandatesAddressing commonly raised mandate enquiries.
- Set up an online sign up pageConfiguring an online sign up page.
- Service User Number (SUN)What is a Service User Number (SUN) and how to find it.
- Add a new customer using bilingual formAdd a new customer after activating the bilingual form feature.
Administration
Managing your DDCMS account.
- Locate customer after migration onto Access PaySuite DDCMSFinding customer on Access PaySuite DDCMS after migration.
- Customer information from the previous systemGetting customer information and payment histories from your previous system.
- Login for Access EvoObtaining a login for Access Evo.
- Create a new password for Access EvoCreating a new Access Evo password if your link has expired.
- Error: 'Signing into this account requires an active PaySuite account'Steps to resolve DDCMS Login Issues.
- Multiple accounts using same email addressGrouping multiple accounts that use the same email address.
- Customer information is not showing correctly after migrationSteps to address incorrectly populated customer data fields.
- Obtain your live API detailsRequest your live API details including your Client Code and API Key.
- Bonds and reservesWhat to do if you have questions about your reserve or bond.
- Increase my collection limitIncrease your maximum collection limit and increase the maximum debit amount per customer.
- Add an additional schedule to your accountIncrease your maximum number of collections per customer per month.
- Amend an existing schedule typeAmending schedule types in the schedules tab.
- Enable bilingual Direct Debit setup formsEnable dual language in Access PaySuite DDCMS.
Customer Support
Finding support to help you get started.
- Book a training session for DDCMSBooking a personal training session to navigate Access PaySuite DDCMS.
- Contact our Support TeamReaching out to our Access PaySuite DDCMS support specialists.
- DDCMS Support ExperienceA streamlined in‑app support journey now offers 24/7 AI help, live chat, and automatic case escalation all within Access PaySuite DDCMS.