Getting started
Get started and make the most of your software.
By Jasmine and 3 others4 authors23 articles
Customer/Contract
All the basics you need to know about customers and contracts
Add a new customerSetting up a new customer on Access PaySuite DDCMS.
Direct Debit MandatesAddressing commonly raised mandate enquiries.
Set up an online sign up pageConfiguring an online sign up page.
Service User Number (SUN)What is a Service User Number (SUN) and how to find it.
Administration
Managing your DDCMS account
Locating customer after migration onto Access PaySuite DDCMSFinding customer on Access PaySuite DDCMS after migration.
Customer information from the previous systemGetting customer information and payment histories from your previous system.
Login for Access EvoObtaining a login for Access Evo.
Create a new password for Access EvoCreating a new Access Evo password if your link has expired.
Error: 'Signing into this account requires an active PaySuite account'Steps to resolve DDCMS Login Issues.
I have multiple accounts and would like to use the same email address to log in to bothGrouping multiple accounts that use the same email address.
Resetting a user's passwordAn admin user wanting to reset their employee's password for DDCMS and Access Evo.
Customer information is not showing correctly after migrationSteps to address incorrectly populated customer data fields.
Obtain your live API detailsRequest your live API details including your Client Code and API Key.
Bonds and ReservesWhat to do if you have any queries regarding your reserve or bond.
Increase my collection limitIncrease your maximum collection limit and increase the maximum debit amount per customer.
Adding an additional schedule to your accountIncrease your maximum number of collections per customer per month.
Amend an existing schedule typeAmending schedule types in the schedules tab.
Customer Support
Finding support to help you get started
Book a training session for DDCMSBooking a personal training session to navigate Access PaySuite DDCMS.
Access Digital AssistantUsing the Access Digital Assistant in Access PaySuite DDCMS.
How to contact our Support TeamReaching out to our Access PaySuite DDCMS support specialists.
DDCMS Support ExperienceA streamlined in‑app support journey now offers 24/7 AI help, live chat, and automatic case escalation all within Access PaySuite DDCMS.