Understand the working day requirements for collecting payments and how to identify the correct submission deadline. Following the correct notice periods helps ensure payments are collected on time and reduces the risk of missed collections.
Find your notice period
If you are unsure of your notice period, check your Service User Number (SUN). If you have an independent SUN set-up, you will have already agreed the number of days between you and the sponsoring bank. The Service Desk will need to be informed of this agreement.
Submission cut-off dates
If you are a facilities-managed customer and are unsure of your agreement, contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
You must also consider the working day cut-off for adding payments for existing customers with an active Direct Debit, to ensure there are enough working days before the collection. If you are adding payments on the deadline date, then they must be submitted and confirmed by 12:00pm.
We recommend creating customers and uploading payments one to two working days before the cut-off date, as these deadlines leave little time to resolve issues that could result in missed payments.
If a collection date falls on a weekend or bank holiday, it will automatically default to the next working day.
Check your cut-off dates
Use the date calculator to confirm your submission deadline date and avoid missed payments. Before using it, have the following to hand:
Your collection date – the date payments are due to be collected from your customers' bank accounts.
Your notice periods – found in View Client Details:
Bacs number of days for first payment = New Direct Debit setup notice period
Payment due job look forward days = Payment requests notice period
Once entered, the calculator will display your exact submission deadline date and time.
📌Note: If you are reactivating a customer or have updated their bank account details, the same notice period as a new Direct Debit setup applies before a payment can be collected.