During the set-up of your account, you would have been made aware of the minimum working days required between adding a customer and collecting the first payment.
If you are unsure, we would advise that you check your Service User Number (SUN). If you have an independent SUN set-up, you will have already agreed the number of days between yourselves and the sponsoring bank. The Service Desk will need to be informed of this agreement.
If you are a facilities-managed customer and are unsure of your agreement, these can be found on the left-hand side of DDCMS under View Client Details.
You must also take into consideration the working day cut off for adding payments for existing customers with an active Direct Debit, to ensure there are enough working days before the collection. If you are adding payments on the deadline date then they must be submitted and confirmed by 12:00pm (noon).
We strongly recommend that customers are created and payments uploaded 1 -2 days in advance of these cut off times as these deadlines leave no contingency to problem solve any issues that arise which could lead to payments being missed.
It is important to note that if a collection date falls on a weekend or a bank holiday, then the collection date will automatically default to the next working day.
We have published a date calculator for you to double-check your cut off dates. Select both your notice periods from the drop-downs before choosing your date on the calendar to ensure that the relevant submission deadlines are shown correctly.
📌Note: If you are reactivating a customer or have made changes to their bank details, this requires the same period of time as a new customer before a payment can be collected.