You may need to change the payment date for an annual contract if the next collection date has moved into the following year and you want the payment to be collected within the current year.
To make this change, create and upload a file containing the updated payment information.
Create a file upload template
Go to File Upload.
Select Template Library.
Select Create New Template.
Enter a name in the Template Name field.
From the Action type drop-down, select Update existing.
From the Template type dropdown, select the appropriate Direct Debit type. The following fields are required:
Direct Debit Reference Identifier - Bank Reference
Payment Day in Month
Payment Month in Year
Select does your file have a header if the first row of your file contains column headings.
Upon selecting one of the above options, the Selected columns is populated with the minimum set of fields required for that specific type of schedule. You can't remove any of these but you may move any of the Available Columns across, as well as changing the order of the fields by dragging and dropping.
Click Save.
The template will appear in the Template Library alongside the shared system templates.
Select Download to download the template as CSV or XLS file.
Complete the file with the updated payment details.
Upload the file
Go to File Upload .
Select Upload a File.
Select the template you created from the dropdown list.
In the Data File section, select Click to Select a File and choose your completed file.
Select Upload File.
If validated with errors, you need to correct the errors before you can submit the file.