A skip patch is used when you need to stop payments on a contract for a set period of time. It temporarily prevents collections between the dates you choose, without affecting any other part of the contract or payment schedule.
Once the skip patch has been created, only the start date can be edited. All other fields remain restricted to maintain payment schedule integrity.
📌Note: Skip patches can't be used on Ad-hoc contracts.
📌Note: Patches can be used for regular rolling payments on a contract without affecting any ad hoc collections.
📌Note: If the payment has already been sent to the bank, the patch isn't applied. Please refer to working days and cut-off dates for payments for guidance.
Add a skip payments patch
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon, this takes you into the customer's PROFILE tab.
Click the customer's CONTRACTS tab.
Expand the entry by clicking on the drop down arrow under No. on the left hand side of the page.
Locate the schedule you wish to amend, under the Actions, click the double green cog icon and select Temporary Change (Patches) from the dropdown.
Select Skip Payments - This will stop payments between two dates.
Use the drop down calendars to select the dates you wish to stop collecting between.
Click Save Changes.
Remove or edit a patch
You can remove a patch from a contract if it's still prior to the deadline for the patch start date (the same period of time as your payment requests notice period). On the right of the row for the patch, click the Delete symbol.
You can also end the patch early if needed. On the right of the row for the patch, click the Edit symbol and change the end date as required.
What happens to skipped payments
Skipped payments aren't added to the end of the contract. Therefore if you have a twelve month contract and skipped three payments, only nine payments are collected and the contract ends (or change to further notice as required). The skipped payments aren't recovered or collected by the system.
Schedule validations rules
If future patches exist on the contract, the system will block the creation of a frequency‑switch schedule version that overlaps or conflicts with them. A message will indicate the affected patch dates.
A change amount patch can't be created or extended if its end date goes beyond the start date of any future contract stream version. This ensures the patch ends correctly and future schedules remain unaffected.
If a future schedule version has a change amount patch attached, the schedule version can't be deleted until the patch has been removed.