To skip payments, you need to add a Skip Payments Patch:
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon, this takes you into the customer's PROFILE tab.
Click the customer's CONTRACTS tab.
Expand the entry by clicking on the drop down arrow under No. on the left hand side of the page.
Locate the schedule you wish to amend, under the Actions, click the double green cog icon and select Temporary Change (Patches) from the dropdown.
Select Skip Payments - This will stop payments between two dates.
Use the drop down calendars to select the dates you wish to stop collecting between.
Click Save Changes.
You can remove a Patch from a contract if it is still prior to the deadline for the patch start date (the same period of time as your payment requests notice period). On the right of the row for the patch, click the Delete symbol.
You can also end the patch early if needed. On the right of the row for the patch, click the Edit symbol and change the end date as required.
Skipped payments are not added to the end of the contract. Therefore if you have a twelve month contract and skipped three payments, only nine payments are collected and the contract ends (or change to further notice as required). The skipped payments are not recovered or collected by the system.
📌Note: Skip patches can't be used on Ad-hoc contracts.
📌Note: Patches can be used for regular rolling payments on a contract without affecting any ad hoc collections.
📌Note: If the payment has already been sent to the bank, the patch is not applied. Please refer to working days and cut-off dates for payments for guidance.