You may find it necessary to change a payment amount for a short period of time.
To do this, you need to add a Change Amount Patch to the contract. This type of patch is a temporary adjustment that goes over the payment schedule for one or more payments.
When using a Change of Amount Patch, you can edit the start date and the regular amount. Other fields are limited to preserve the integrity of the schedule.
📌Note: When changing the amount using a patch, an amendment letter isn't sent unless you have requested these to be enabled, otherwise you need to notify the payer directly of the price change.
📌Note: Patches can be applied in bulk, see the below guide:
📌Note: Patches can be used for regular rolling payments on a contract without affecting any ad hoc collections.
To add the Patch
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click on View Customer the eye icon this takes you into the customer's PROFILE.
Click on CONTRACTS tab.
On the schedule that you wish to amend, click the double green cog icon and select Temporary Change (Patches) from the dropdown.
Choose Change Amount - this adjusts the payment between two dates.
Click Next Step.
Change the amount and select the start date and end date.
The system confirms the change applies to both dates inclusive.
Click Save Change.
Schedule validation rules
If future Patches exist, any new frequency switch schedule version that would overlay is blocked. The system identifies the conflicting dates before saving, and this applies across all UI, file upload, and API methods.
Patches can't be created or extended past the start date of any future schedule version, ensuring patches end correctly and future schedules remain intact.
A future schedule version can't be deleted if it has a Patch attached. The Patch must be removed first.
Removing or ending a Patch
If required, you can remove the Patch from a contract if it is still prior to the deadline for the Patch start date (the same period of time as your payment requests notice period). On the right of the row for the Patch, click the Delete, cross icon.
You can also end a Patch early prior to the payment submission deadline of the next payment due. On the right of the row for the Patch, click the Edit, cog icon and change the end date as required.
To check the Patch is in place
Click Calendar View on the customer's CONTRACTS tab. The duration of the Patch is highlighted and the payment will have changed during the period in question.