It may become necessary to permanently change the collection amount on a fixed or rolling contract. Making this update ensures the payment schedule stays correct and that all future collections match the current agreement.
📌Note: If you change the payment amount after the Payment Submission deadline for an upcoming payment, then the old amount will be collected for that payment.
📌Note: Changing the amount won't change the initial payment amount if this differs to the regular payment amount.
Change the payment amount permanently
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon, this opens the customer's PROFILE.
Click the customer’s CONTRACTS tab within their profile.
Drop down the > under No for the schedule you wish to amend.
On the schedule row under Actions, click the double green cog icon.
From the dropdown select Edit Schedule.
Select either As soon as possible or On this date.
Click Next Step.
📌Note: The Copy from current active version checkbox appears when adding a payment schedule version with As soon as possible, allowing you to autopopulate the form using the current active schedule. It copies and adjusts all relevant details, while still letting you edit or choose to start from scratch if needed.
Add in the collection details and new amount in the Regular amount field.
Select correct termination type under Terminating payments.
Click Next Step once actioned.
Click Confirm these changes and this will take you back to the previous screen.
On the schedule row under Actions, click the double green cog icon.
Click View/Amend Schedule Versions.
The Regular Amount field will reflect the amended amount.
Update future payment schedules
After completing step 8 and selecting Next Step, you may be taken to a screen displaying future payment schedule versions and temporary changes. If this happens, follow these steps:
Click the green cog icon under Actions for the schedule you need to update.
Select Edit Schedule Version.
The editing screen will open, allowing you to make all required changes.
Continue from step 9 onwards.
You are also able to view the new amount by clicking View Calendar next to the green cog icon which will show you the future pending payments. You can also view the new amount in CONTRACT UPDATES.
Even after updating schedules, the summary screen may temporarily display old amounts due to the system reflecting details from the previous schedule up until the new version becomes active. You can confirm such updates within the detailed schedule section, ensuring changes are correctly applied for future transactions.
The first amount can be updated via uploading payment files.
If you have numerous customer price changes you can upload a bulk price change.