It's possible to change the start of a contract anytime prior to the payment submission deadline for the first payment, as per the date calculator.
To change the start date of a contract, please follow the steps below:
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon. This opens the customer's PROFILE.
Click the customer’s CONTRACTS tab within their profile.
On the contract row under Actions click on the green cog icon.
From the dropdown select Update the Start Date.
On the calendar dropdown enter the new start date.
Click Save Start Date.
You will receive a confirmation window Contract start date updated successfully.
The amended start date will show on the customer contract.
📌Note: For regular customers, the dates you have available to choose will be those you have already agreed with us for the set up of your account (for example 1st and 15th or every Friday).
📌Note: The system may not allow you to update the start date if it is too far in advance. Once a Direct Debit Instruction has been set up, most banks will only allow a period of 13 months with no Direct Debit collection before the instruction goes dormant.