Use this patch to end a contract at any time. Once applied, the contract terminates on the specified end date. After notice is given (i.e. an end date is set), the contract can't be restarted. To resume collections, a new contract must be created for the customer.
Note: Contract end dates can't be extended. The only exception is when using a Freeze Patch, which shifts missed collections to the end of the contract.
if your account has Send 0C enabled, the contract enters a Pending to Expire status on the patch's effective date. This triggers a 0C transactions for BACS submission. Once the 0C is released, the contract status updates to Expired.
if 0C functionality is not active, the contract moves directly to Expired, and no 0C transaction is generated.
Terminate a contract using a Give Notice patch:
From the main menu, go to the CONTRACTS tab.
Search for the customer and click their name.
Open the customer's CONTRACTS tab.
On the contract that needs to be amended click No Patch.
Click ADD NEW PATCH to open the patch details window.
In the Type field, select Give Notice (Terminate Contract).
Leave the Change Amount field blank.
In the From field, select the date the contract is to be terminated.
Add a Comment, then click SAVE.
The patch appears in the list of active patches and in the Calendar View of the contract.
You can delete a patch if it's still before its start date deadline (same as the payment request notice period). To remove it, click the Delete icon on the right side of the patch row.