There are times when you require additional collections from your customer, which can be achieved by adding an ad hoc payment to their contract. This separates your payments on the Payment History rather than combining the total amount together. You must make your customer aware that this payment has been scheduled for collection.
You can add an ad hoc payment before a contract starts. However, if the contract is still Pending to Activate, the payment may be returned unpaid because the Direct Debit instruction hasn't yet been lodged with the bank. If a customer has AUDDIS warehousing enabled, you won't be able to take a payment before the start date.
We advise waiting until the status shows as Active and then adding the ad hoc payment to the contract.
Request a one-off payment
Using the CUSTOMERS tab, find the customer by searching any fields.
Click View Customer the eye icon, this takes you to the customer’s PROFILE tab.
Click on the PAYMENT HISTORY tab.
Click REQUEST AD‐HOC BACS PAYMENT and a new window opens.
Start typing the Direct Debit Reference for the contract.
A drop-down should appear including the full contract details.
Click this to select the contract.
Enter the payment Amount.
Select the Due Date from the dates available to your account.
📌Note:Ad hoc payments must be collected on an existing scheduled collection date and can't be submitted for a date outside your contract schedules. If you need a payment date added to your schedule please contact our Access Digital Assistant and request to speak with a support agent. Please ensure you allow for the required working‑day cut‑off when adding payments, so there are enough working days before the collection date.
Click SAVE.
Check that it's been added to the PAYMENT HISTORY tab as a Pending payment. The Payment Type should reflect Ad hoc. Whilst Ad hoc payments are in the Pending stage, they can be amended or deleted up until noon on the payment submission deadline for that collection date.
On the right of the row, click either Edit or Delete.
📌Note: An Ad hoc payment doesn't appear in the Calendar View.