There are times when you require additional collections from your customer, which can be achieved by adding an ad hoc payment to their contract. This separates your payments on the Payment History rather than combining the total amount together. You must make your customer aware that this payment has been scheduled for collection.
It's possible to add an ad hoc payment for any contract before the start date, however, if the status of the contract is still showing as Pending to Activate, it is likely the ad hoc payment will be returned unpaid due to the new Direct Debit instruction not yet being lodged at the bank for as long as the payment is scheduled for a date after the AUDDIS days. If a customer has AUDDIS warehousing enabled, you will not be able to take a payment before the start date.
We advise waiting until the status shows as Active and then adding the ad hoc payment to the contract.
Request a one-off payment:
Using the CUSTOMERS tab, find the customer by searching any fields.
Click View Customer the eye icon, this takes you to the customer’s PROFILE tab.
Click on the PAYMENT HISTORY tab, then click REQUEST AD‐HOC BACS PAYMENT. A new window opens.
Start typing the Direct Debit Reference for the contract and a drop-down appears including the full contract details.
Click this to select the contract. Also, complete the Amount and Due date for the payment. You can only collect on an available date allocated to your account.
📌Note: This could be a date different from the customer's normal collection date for rolling or fixed contracts. Be aware of the working day cut-off for adding payments to ensure there are enough working days before the collection date.
Click SAVE.
Check that it's been added to the PAYMENT HISTORY tab as a Pending payment. The Payment Type should reflect Ad hoc. Whilst Ad hoc payments are in the Pending stage, they can be amended or deleted up until noon on the payment submission deadline for that collection date.
On the right of the row, click either Edit or Delete.
📌Note: An Ad hoc payment doesn't appear in the Calendar View.