Amending or deleting an ad hoc payment enables you to make changes before the payment is processed. You can update the amount, revise the due date, or remove a payment that's no longer required. These options are only available when the payment is in Pending status.
šNote: Ad hoc payments remain as pending until the payment submission deadline has passed. Once the deadline has passed, the payment status changes to Paid and it can no longer be amended or deleted.
šNote: To amend or delete multiple payments, please see our guide:
āAmend or delete pending ad hoc payments in bulk
Before making any changes, confirm your submission deadline using the Date Calculator. Enter your collection date to check whether the deadline has passed. If you're unsure of your notice period days, these can be found on the left-hand side of Access PaySuite DDCMS under View Client Details.
Amend or delete a pending ad hoc payment
You can amend or delete an ad hoc payment while it's still in the pending stage.
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon, this opens the customer's PROFILE.
Select the PAYMENT HISTORY tab.
Locate the payment and make changes only if the Bacs status is Pending.
Amend the payment
Under Edit, click the pencil icon.
Select a new amount and/or date in the popāup window.
Click Save.
Delete the payment
Under Delete, click the dustbin icon.
Click Confirm in the popāup window.
Unable to amend or delete the payment
If the payment status has changed from Pending, or the pencil and dustbin icons are no longer available, the submission deadline has passed and the payment can't be amended or deleted.
šNote: Once payments are with Bacs for processing which is one working day before the collection date, files are unable to be withdrawn or amended.
If the payment can no longer be changed, you can:
Contact us through the Access Digital Assistant and request to speak with a support agent.
Ask the customer to contact their bank to see if the payment can be returned.
Refund the customer once the payment has been successfully collected.