📌Note: Ad hoc payments remain as pending until the payment submission deadline has passed. Once the deadline has passed, the payment status changes to Paid and it can no longer be amended or deleted.
📌Note: To amend or delete multiple payments, please see our guide:
You can check your submission deadline by using our Date Calculator. If you're unsure of your notice period days, these can be found on the left-hand side of Access PaySuite DDCMS under View Client Details.
Amend or delete a pending ad hoc payment
You can amend or delete an ad hoc payment while it's still in the pending stage.
Go to the CUSTOMERS tab and search for the customer using any field.
Click View Customer (eye icon) to open the customer’s PROFILE.
Select the PAYMENT HISTORY tab.
Locate the payment in the list.
You’ll only be able to make changes if the bacs Status shows Pending.
To amend the payment
Under Edit, click the pencil icon.
Select a new amount and/or date in the pop‑up window.
Click Save.
To delete the payment
Under Delete, click the dustbin icon.
Click Confirm in the pop‑up window.
Too late to amend or delete the payment
If the payment is no longer available to amend or delete, it means the submission deadline has passed.
📌Note: Once payments are with bacs for processing which is one working day before the collection date, files are unable to be withdrawn or amended.
In this situation, you can:
Contact us via the Access Digital Assistant and reference the title of this article.
Advise your customer to attempt to bounce the payment with their bank.
Refund the customer once you know the payment has been successfully collected.