File Uploads
Upload new customers, payments and amendments.
New Customers
Set up new customers on a variety of schedules.
Upload customers on a rolling scheduleUploading new customers on a rolling schedule.
Upload customers on an end on exact date scheduleUploading new customers on an end on exact date schedule.
New payers reportView new payers added to Access PaySuite DDCMS.
Upload customers on a number of debits scheduleUploading new customers on a numbers of debits schedule.
Upload customers on an ad hoc scheduleUploading new customers on an ad hoc schedule.
Upload customers on a bespoke templateUploading new customers on a bespoke template.
Upload customers using All Fields templateUploading new customers using the All Fields template.
Bespoke file upload template for new customersCreating a bespoke file upload template for new customers.
Gift Aid preferences to a customerApplying Gift Aid to a customer.
Correcting validation errorsGuide to correcting validation errors in a file upload.
Types of schedulesA guide to the different types of schedules you can use to import new payers.
Upload new customers in DDCMSVarious methods of uploading new customers in Access PaySuite DDCMS.
Find your schedule nameFind your schedule name and entering the schedule name in a file upload.
Bulk Amendments
Amend customer's prices and statuses.
Uploading a bulk price changeUpload bulk price changes via the File Upload tab.
Amend the start date of Direct Debit contracts in bulkUpdate the start dates of Direct Debit contracts in bulk.
Bulk addition of patchesCreate temporary bulk contract changes using the File Upload tab.
Change the payment date of contracts in bulkUpload payment date changes in bulk via the File Upload tab.
Amend customer references in bulkAmend customer references in bulk via the File Upload tab.
System Bulk CancelCancel multiple Direct Debit contracts using the System Bulk Cancel template.
Payment and Credit files
Create and upload payment and credit files.
Upload a credit fileUpload a credit file via the File Upload tab.
Upload payments using a different referenceUpload payments using the Customer Reference or Additional Reference to identify the correct recipient.
Process a refund through DDCMSRefund a customer in Access PaySuite DDCMS using a credit-enabled Own Service User Number (SUN).
Credit approval for refund processingObtain credit approval on your Access PaySuite DDCMS account so you can process customer refunds.
Missed payment file submission deadlineMissing your payment submission deadline.
Uploading payment files in advance of the payment submission deadlineUpload your payment files ahead of the submission deadline.
Check a payment file has successfully submittedConfirm that your payment file has been successfully submitted.
Upload errors
Possible errors you could encounter when uploading a file.
Too late to amend or delete a pending ad hoc paymentSteps to take if a pending ad hoc payment can no longer be amended or deleted.
Amend or delete a pending ad hoc paymentAmending or deleting a pending ad hoc payment.
Customer upload Error: 'The input string is not in a correct format'Error message 'The input string is not in a correct format'.
Customer upload Error: 'String was not recognised as a valid Date/Time'Error message 'String was not recognised as a valid Date/Time'.
Customer upload Error: First nameError message showing which characters to use in First name.
Customer upload Error: 'The provided Post code is too long. A maximum of 8 characters is acceptable.'Error message 'The provided Post code is too long. A maximum of 8 characters is acceptable'.
Customer upload Error: 'This contract requires a custom direct debit reference to be added'Error message 'This contract requires a custom direct debit reference to be added'.
Customer upload Error: 'AccountNumber can only be 8 characters long and only numbers'Error message 'AccountNumber can only be 8 characters long and only numbers'.
Customer upload Error: 'The DD Reference should have 6 characters min and 18 characters max'Error message 'The DD Reference should have 6 characters min and 18 characters max'.
Customer upload Error: 'Schedule Name 'xxxxx' does not exist'Error message 'Schedule Name 'xxxxx' does not exist'.
Customer upload Error: 'First DD collection date must be minimum of x working days from today’s date'Error message 'First DD collection date must be minimum of x working days from today’s date'.
Customer upload Error: 'BankSortCode can only be 6 characters long and only numbers'Error message 'BankSortCode can only be 6 characters long and only numbers'.
Customer upload Error: Company nameError message showing which characters to use in Company name.
Customer upload Error: 'The provided customDirectDebitRef already belongs to an existing contract'Error message 'The provided customDirectDebitRef already belongs to an existing contract'.
Customer upload Error: 'String was not recognised as a valid Boolean'Error message 'String was not recognised as a valid Boolean'.
Customer upload Error: 'Contract not active/Pending creation'Error message 'Contract not active/Pending creation'.
Customer file upload errorsDifferent errors you may encounter when doing a customer file upload.