File Uploads
Upload new customers, payments and amendments.
By Ollie and 2 others3 authors45 articles
New Customers
Set up new customers on a variety of schedules.
Upload customers on a rolling scheduleUploading new customers on a rolling schedule.
Upload customers on an end on exact date scheduleUploading customers on an end on exact date schedule lets you set up Direct Debit collections that run for a fixed number of payments and then stop automatically.
New payers reportView new payers added to Access PaySuite DDCMS.
Upload customers on a number of debits scheduleUploading customers on a number of debits schedule lets you set up Direct Debit collections that end after a set number of payments.
Upload customers on an ad hoc scheduleUploading new customers on an ad hoc schedule.
Upload customers on a bespoke templateUploading new customers on a bespoke template.
Upload customers using all fields templateUse the all fields template to upload new customer records with full and accurate information.
Bespoke file upload template for new customersCreating a bespoke file upload template for new customers.
Gift Aid preferences to a customerApplying Gift Aid to a customer.
Correct validation errorsGuide to correcting validation errors in a file upload.
Types of schedulesA guide to the different types of schedules you can use to import new payers.
Upload new customers in DDCMSVarious methods of uploading new customers in Access PaySuite DDCMS.
Find your schedule nameFind your schedule name and entering the schedule name in a file upload.
Custom Template Types for New UploadsList of available Custom Template types and their required fields.
Bulk Amendments
Amend customer's prices and statuses.
Upload a bulk price changeUpload bulk price changes via the File Upload tab.
Amend the start date of Direct Debit contracts in bulkUpdate the start dates of Direct Debit contracts in bulk.
Bulk addition of patchesCreate temporary bulk contract changes using the File Upload tab.
Change the payment date of contracts in bulkUpload payment date changes in bulk via the File Upload tab.
Amend customer references in bulkAmend customer references in bulk via the File Upload tab.
System Bulk Cancel and ArchiveCancel and archive multiple Direct Debit contracts using the System Bulk Cancel and Archive template.
Custom Template Types for Existing UploadsList of available Custom Template types and their required fields.
Payment and Credit files
Create and upload payment and credit files.
Upload a credit fileUpload a credit file via the File Upload tab.
Upload payments using a different referenceUpload payments using the Customer Reference or Additional Reference to identify the correct recipient.
Process a refund through DDCMSRefund a customer in Access PaySuite DDCMS using a credit-enabled Own Service User Number (SUN).
Credit approval for refund processingObtain credit approval on your Access PaySuite DDCMS account so you can process customer refunds.
Missed payment file submission deadlineMissing your payment submission deadline.
Uploading payment files in advance of the payment submission deadlineUpload your payment files ahead of the submission deadline.
Check a payment file has successfully submittedConfirm that your payment file has been successfully submitted.
Upload errors
Possible errors you could encounter when uploading a file.
Amend or delete a pending ad hoc paymentAmend or delete a pending ad hoc payment and what to do if the payment can no longer be changed.
Customer upload error: Input stringError message 'The input string is not in a correct format'.
Customer upload error: Date/Time not validError message 'String was not recognised as a valid Date/Time'.
Customer upload error: First nameError message showing which characters to use in First name.
Customer upload error: Postcode too longError message 'The provided Post code is too long. A maximum of 8 characters is acceptable'.
Customer upload error: Custom Direct Debit reference requiredError message 'This contract requires a custom direct debit reference to be added'.
Customer upload error: Account NumbersError message 'AccountNumber can only be eight characters long and only numbers'.
Customer upload error: Direct Debit referenceError message 'The DD Reference should have 6 characters min and 18 characters max'.
Customer upload error: Schedule nameError message 'Schedule Name 'xxxxx' does not exist'.
Customer upload error: First Direct Debit collection dateError message 'First DD collection date must be minimum of x working days from today’s date'.
Customer upload error: Sort codesError message 'BankSortCode can only be 6 characters long and only numbers'.
Customer upload error: Company nameError message showing which characters to use in Company name.
Customer upload error: Custom Direct Debit reference already in useError message 'The provided customDirectDebitRef already belongs to an existing contract'.
Customer upload error: Valid BooleanError message 'String was not recognised as a valid Boolean'.
Customer upload error: Contract not activeError message 'Contract not active/Pending creation'.
Customer file upload errorsDifferent errors you may encounter when doing a customer file upload.
Error message when submitting a file'Error in running Scalar SQL Command' in Access PaySuite DDCMS.