To process customer refunds, you must have a credit-enabled Own Service User Number (SUN). Contact your sponsoring bank to request credit activation. Once approved, you can begin refunding through Access PaySuite DDCMS.
Contact our Access Digital Assistant requesting credit to be enabled on your Access PaySuite DDCMS account. Be sure to include evidence of approval from your sponsoring bank.
📌Note: If you have a Facilities Managed (FM) SUN, you can't credit customers through your account. To enable this feature, you'll need to obtain your own SUN via a sponsoring bank and request credit functionality.
Please see our guidance below on obtaining your Own SUN: