If you have an Facilities Managed (FM) Service User Number (SUN), to request an amendment to the maximum number of collections that can be collected for a single customer, please contact our Access Digital Assistant. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
Please include the number of collections you wish to increase the limit to, whether this is a temporary or permanent change and include any details as to why you require this increase.
To ensure the process is as quick as possible please provide the following Data Protection Agreement (DPA) answers in your case.
Your Service User Number (SUN).
The last four digits of the account your funds are disbursed into.
The sort code of the account your funds are disbursed into.
Total value of your latest collection.
If you are Own SUN and sponsored by your bank, the bank will have provided you with the number of collections allowed per customer per month in your agreement. If the limit provided by your bank is higher than what you are currently able to process through Access PaySuite DDCMS, please contact our Access Digital Assistant. If the assistant can't resolve your query, you're connected to a support agent for further investigation.