Your disbursal payment is made in line with the terms of your Trading Agreement with Access PaySuite.
📌Note: If you own your Service User Number (SUN), all attempted Direct Debit payments credit your account on the collection day. An unpaids (ARUDDS) received afterward are automatically deducted from your account.
📌Note: If this is your first disbursal after collecting through Access PaySuite DDCMS, it may be reviewed by our Payment Processing team before release. For queries or first-time disbursal please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
📌Note: Disbursed funds credit your account by close of business on the disbursal day.
For Facilities Managed (FM) customers who are on our standard 3-day disbursal, you receive your cleared funds three working days after the collection date. If the collection date falls on a weekend or bank holiday, collections take place on the next possible working day. All disbursals to FM customers are sent via Faster Payment.
Day 1 | Day 2 | Day 3 | Day 4 |
Collection | * | * | Faster Payment, Funds received |
*Any potential ARUDDs (unpaid Direct Debit payments) are available to download on days 2 and 3.
For FM customers who receive their funds on specific days of the month, these dates have been previously agreed when signing up to the Access PaySuite DDCMS service.
For FM customers who have migrated onto the DDCMS platform, you receive your funds as previously agreed unless any disbursal changes have been stated during the migration process.
FM customers are able to view the payment amount and additional information by downloading a Disbursal Report.