If you are a customer with an Facilities Managed (FM) Service User Number (SUN), to check the payments related to a disbursal follow the steps below:
In Access PaySuite DDCMS navigate to Reports.
Click Disbursements.
Locate the relevant disbursal in the list by checking the amount under the Amount column.
Click View Related Payments against the disbursal in question.
This opens a new page displaying all the Direct Debit payments related to that disbursal.
Click Export to csv at the bottom of the page to open the list of payments as an Excel file.
The total amount within the file matches what you have received in your bank. To compare the disbursal to the amount you were expecting when you first processed the collections, you can download a Transaction Summary report.
The View Related Payments report can be used in conjunction with your Disbursal Report. Any adjustments e.g. DDICs are listed under Adjustments.
If you are an own SUN customer, you may wish to download a Transaction Summary report, ensuring the Status is set to Paid, and then use this to reconcile against your bank account.