📌Note: If you see a Total Credit Payments amount in the Adjustments area, it may relate to an Indemnity claim for a payment collected under a previous platform - especially if you're a migrated customer.
📌Note: Disbursement reports are only available if you have an Facilities Managed (FM) Service User Number (SUN). On the day funds are disbursed, you'll receive and email notifying you that the report is ready to download.
Run the Disbursements report
Navigate to the REPORTS tab.
The Disbursements report screen is selected as default.
Locate the disbursal that you are wanting to view - clicking on End Date sorts the reports in date order.
Click the PDF icon in the Download Report column. There are four parts to the report:
The first part includes details of your company and the bank account to which the disbursal is made.
The Income section shows the income we have received from the Direct Debit collections.
The Adjustments section shows any unpaid Direct Debits, Direct Debit Indemnity Claims, or monies retained for an indemnity reserve previously agreed with you.
This shows the final amount that will be disbursed.
5. To obtain a breakdown of the payments included, click View Related Payments next to the disbursal. This opens a new window which displays the payments. If any Direct Debit Indemnity Claims (DDICs) have been deducted from your disbursal, these are shown separately.
You can download a CSV and XLSX file of the payments by clicking the Export button.