Bacs reports allow you to view outcomes and updates related to your Direct Debit activity, including unpaid payments, amendments, new instructions, and indemnity claims.
View and filter reports
Click the BACS tab.
Select the HISTORY OF BACS ACTIONS tab.
Enter your report criteria:
Bank ref – enter this to view reports for an individual contract.
Date – select a date range to view a specific time period.
Bacs Report type – leave as All to view all reports, or select a specific type:
ARUDD – unpaid Direct Debit report
ADDACS – amendments and cancellations report
AUDDIS – new Direct Debit instructions report
DDICA – indemnity claims report
Code – leave blank to view all codes, or enter a specific Bacs code to filter results.
Click Search.
The results will appear on screen.
To export the report, click Download CSV to open it in Excel.
View daily messages and additional options
To view daily Bacs message files:
Click the BACS REPORTS HISTORY tab.
Click Search.
Select the green arrow next to a report to view it.
This view includes customer names for easier identification. You can also download the report in XML format by clicking Download.
📌Note: If a payer cancels a Direct Debit and the contract has been archived, it cannot be reinstated. A new contract must be created.
📌Note: Access PaySuite DDCMS can automatically cancel and archive contracts when cancellation Bacs messages are received. To enable this feature, contact the Access Digital Assistant. If the assistant cannot resolve your query, you will be connected to the support team.
For more information on specific report types, see: