To view your BACS reports:
From within Access PaySuite DDCMS, select the BACS tab.
Under the HISTORY OF BACS ACTIONS tab, select your report criteria:
Bank ref: Input this to look at an individual contract.
Date: Input a date range here to look at a specific time period.
BACS Report type: Leave as ALL to view all reports or select a specific type. The reports include:
ARUDD – unpaid Direct Debits report.
ADDACS – Direct Debit amendments and cancellations report.
AUDDIS – new Direct Debit instructions report.
DDICA – Direct Debit indemnity claims report.Code: Leave blank to view all codes or input a specific BACS code if you want to view only that one.
Click SEARCH. The results will show on-screen.
To view on a spreadsheet, click DOWNLOAD CSV.
📌Note: To view daily BACS messages, go to the BACS Reports History tab and click Search. Select the green arrow next to a report to view it - this format includes the customer's name for easy identification. You can also download the report in XML format by clicking Download.
📌Note: if a payer accidentally cancels a Direct Debit and has been archived, it can't be reinstated. A new contract must be created.
Please refer to the articles below to see the reason codes for ADDACS, ARUDD and AUDDIS reports:
Cancel and archive contracts option
This is a feature where when cancellation BACS messages are received they're automatically cancelled and archived in DDCMS. If you would like us to switch this feature on for you please contact our Access Digital Assistant for support. if the assistant can't resolve your query, you're connected to a support agent for further investigation.