An ADDACS report details any Direct Debit instructions (DDIs) that have been cancelled or amended by your customers through their bank, or by their bank.
📌Note: If your customers use the Current Account Switch Service, this falls under ADDACS reason code 3. The system updates these automatically - no further action is needed.
📌Note: If a payer accidentally cancels a Direct Debit and it has been archived, it can't be reinstated. A new contract must be created.
📌Note: If you have a query about any of these reason codes, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
To view your ADDACS report:
From the main menu, click BACS.
Under the HISTORY OF BACS ACTIONS tab, select your report criteria:
Bank ref: Input this to look at an individual contract.
Date: Input a date range here to look at a specific time period.
Report type: ADDACS.
Code: Leave blank to view all codes or input a specific BACS code if you want to view only that one.
Click SEARCH. The results show on-screen.
To view on a spreadsheet, click DOWNLOAD CSV.
ADDACS reason codes and consequences
Code | Reason | Circumstances | Consequences |
0 | Instruction cancelled - refer to payer | Paying bank has cancelled instruction | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted |
1 | Instruction cancelled by payer | Customer has instructed paying bank to cancel DDI | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted |
2 | Payer deceased | Payer is deceased | Contract is cancelled |
3 | Account transferred to a new bank | Customer has changed bank | Contract remains active updated with the new account details |
B | Account closed | Customer has closed their account for an unknown reason | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted |
C | Account transferred to different branch of bank | Customer has transferred bank | Contract remains active updated with the new account details |
D | Advance notice disputed | Customer disputes time, amount or frequency of advance notice | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted |
E | Instruction amended | Customer has made an amendment to their bank details | Contract remains active updated with the new account details |
R | Instruction re-instated | Paying bank may reinstate a cancelled DDI up to two months from cancellation | Contract will be reinstated and continue with rolling payments - it will not collect any missed payments. |
How to restart a Direct Debit that has been cancelled by ADDACS
Please follow Restart a cancelled Direct Debit for instructions.
Cancel and archive contracts option
This is a feature where when cancellation BACS messages are received they're automatically cancelled and archived in Access PaySuite DDCMS. If you would like us to switch this feature on for you please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.