AUDDIS is the Bacs service enabling organisations to set up new Direct Debit Instructions (DDIs) to their payer's Payment Service Provider(PSP) electronically. Invalid DDIs are returned to service users via the bank returned AUDDIS service.
📌Note: If you have a query about any of these reason codes, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
📌Note: If a payer accidentally cancels a Direct Debit and it has been archived, it can't be reinstated. A new contract must be created.
To view your AUDDIS report:
From the main menu, click BACS.
Under the HISTORY OF BACS ACTIONS tab, select your report criteria:
Bank ref: Input this to look at an individual contract.
Date: Input a date range here to look at a specific time period.
Report type: AUDDIS.
Code: Leave blank to view all codes or input a specific BACS code if you want to view only that one.
Click SEARCH. The results will show on-screen.
To view on a spreadsheet, click DOWNLOAD CSV.
AUDDIS reason codes and consequences
Code | Reason | Circumstances | Consequences |
1 | Instruction cancelled by payer | Customer has instructed paying bank to cancel DDI | Contract is cancelled |
2 | Payer deceased | Payer is deceased | Contract is cancelled |
3 | Account transferred | Account transferred to another bank | Contract is cancelled |
5 | No account | Account number is not recognised by paying bank | Contract is cancelled |
6 | No instruction | Does not exist on paying bank's database | Contract is cancelled |
B | Account closed | Customer has closed their account for an unknown reason | Contract is cancelled |
C | Account transferred to a different branch of the bank | New account details supplied to service user by paying bank | Contract remains active updated with the new account details |
F | Invalid account type | Paying bank does not allow DDIs on this type of account | Contract is cancelled |
G | Bank will not accept DDIs on account | Paying bank does not allow DDIs on this account | Contract is cancelled |
H | Instruction has expired | DDI is showing as expired on bank database | Contract is cancelled |
I | Payer reference is not unique | Paying bank has matched the DDI to an existing DDI with a similar reference | Contract is cancelled |
K | Instruction cancelled by paying bank | Paying bank has cancelled the DDI | Contract is cancelled |
L | Incorrect payer's account details | Invalid account details or account type | Contract is cancelled |
N | Transaction disallowed at payer's branch | This code will be returned where paying bank's have expressly disallowed the set up of DDIs at the branch | Contract is cancelled |
Restart a Direct Debit that has been cancelled by AUDDIS
Please follow Restart a cancelled Direct Debit for instructions.
Cancel and archive contracts option
This is a feature where when cancellation BACS messages are received they're automatically cancelled and archived in Access PaySuite DDCMS. If you would like us to switch this feature on for you please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.