The AWACS report alerts you to any updates in a beneficiary's bank details, such as changes to account numbers or sort codes. This allows you to update your records before the next payment submission. The report becomes available either on the payment date or within the following two working days, giving you time to make necessary adjustments ahead of future transactions.
📌Note: If you have a query regarding any of these reason codes, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
To view your AWACS report:
From the main menu, click BACS.
Under the HISTORY OF BACS ACTIONS tab, select your report criteria:
Bank ref: Input this to look at an individual contract.
Date: Input a date range here to look at a specific time period.
Report type: AWACS
Code: Leave blank to view all codes or input a specific BACS code if you want to view only that one.
Click SEARCH. The results show on-screen.
To view on a spreadsheet, click DOWNLOAD CSV.
AWACS reason codes and consequences:
Code | Reason | Circumstances | Information |
0 | Invalid details | Correct account details supplied to the Service User. | Service User must apply changes. |
3 | Account transferred | New account details supplied to the Service User. | Service User must apply changes. |