An ARUCS report highlights any unapplied direct credits. If the correct payment can't be identified, or if the payment can't be applied for any reason, the receiving bank will return the funds no later than day five of the BACS processing cycle. The ARUCS report confirms that the payment has been returned and provides the reason for the return.
📌Note: if you have a query regarding any of these reason codes, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
To view your ARUCS report:
From the main menu, click BACS.
Under the HISTORY OF BACS ACTIONS tab, select your report criteria:
Bank ref: Input this to look at an individual contract.
Date: Input a date range here to look at a specific time period.
Report type: ARUCS.
Code: Leave blank to view all codes or input a specific BACS code if you want to view only that one.
Click SEARCH. The results show on-screen.
To view on a spreadsheet, click DOWNLOAD CSV.
ARUCS reason codes and consequences:
Code | Reason | Circumstances | Information |
0 | Invalid details | Account details were not recognised. | Contact beneficiary for new account details. |
2 | Beneficiary deceased | Beneficiary of the credit has died. |
|
3 | Account transferred | Account transferred to a new bank or building society. | Check for updated bank details. If none, contact beneficiary to confirm. |
5 | No account | There is no account matching the details provided. | Check provided details. If unsure, contact beneficiary. |
B | Account closed | Beneficiary's account has been closed. | Contact beneficiary for new account details. |
C | Requested by originator | The originator of the credit has requested the payment not be applied. | Contact the originator of the credit for instructions. |