You may wish to represent your failed transactions to see whether a second attempt achieves a successful payment.
📌Note: If you use Xero integration represents also need to be enabled in the Xero middleware.
📌Note: If your account doesn't have auto represent enabled and it is not something you would like switched on at this time, you're able to manually request the missed payment as an ad hoc collection. Please see our guide:
📌Note: If you would like the represent facility disabled please contact us via the Access Digital Assistant and reference the title of this article. Please be aware this won't stop payments once they have been submitted to BACS for processing. If you just wish to stop an individual payment please follow our guide:
The only circumstance in which Access PaySuite DDCMS would represent a collection is when a payment has been returned on an ARUDD report with Reason Code 0 - Refer to Payer.
Represents are scheduled based on your account's Payment Requests Notice Period. If it is the first initial payment for the payer then your first payment days apply, the date the ARUDDS is received counts as the first day. If it is a regular payment and not the first initial payment for the payer then your look forward days apply. This is regardless of whether this date is a usual collection date available for your account.
Represents are charged at the same fee as a standard Direct Debit transaction.
Represents are not automatically enabled on Access PaySuite DDCMS, but if you would like to discuss the possibility of using this feature, please contact us via the Access Digital Assistant and reference the title of this article.
The consent of the payer to debit their account, as expressed in the DDI, also constitutes implied consent to the re-presentation of an unpaid Direct Debit originated under that authority. Re-presentation of an unpaid Direct Debit may continue for one month from the date on which first presentation was made. Only after this period must the service user make other arrangements directly with the payer for collecting the amount due or give advance notice of the new collection date and amount.