When an invoice fails the first collection, and the represented collection, this is marked as a failed payment. To view this:
Login into Middleware.
Click CHECK PAYMENTS.
From the dropdown select Organisation Payments.
Click on FAILED tab.
Once an invoice is returned unpaid on both collections, you need to raise a new invoice in Xero and retry the collection.
If you would like Access Paysuite to automatically retry an unpaid invoice, we can configure represents for your account. Please contact us via the Access Digital Assistant and a member of our team can action this for you.