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Direct Debit

Setting up your Direct Debits

Add or amend an Additional Reference of a Direct Debit contractA guide on adding or amending an Additional Reference for an existing contract.
Sending an 0C when a Direct Debit contract is archivedAn 0C transaction and when it is sent by DDCMS.
Sending an 0C when a Direct Debit fixed contract endsAn 0C is sent automatically when a contract ends on its own.
Identifying which payers relate to the corporate Direct Debit chargeFinding which payers relate to the corporate Direct Debit charge on your monthly invoice.
Cancel an upcoming Direct Debit paymentStopping a pending payment from being taken.
Reinstating a cancelled Direct Debit at the payers bankADDACS reason code R.
Verifying if a customer's account accept Direct DebitsChecking if a customer's bank account details are approved for Direct Debit.
A Direct Debit contract showing as suspendedWhy a Direct Debit contract is suspended and how to reactivate it.
Next payment not collected after Direct Debit contract was restartedDirect Debit payment not collected after restarting contract.
Confirming if a Direct Debit will cancel after multiple unpaid paymentsWhether a Direct Debit automatically cancels after repeatedly going unpaid.
Locating your Direct Debit referenceFinding your Direct Debit reference, in order for us to find the company you're paying.
Report on cancelled Direct Debit contractsCreating a list of cancelled Direct Debit contracts including the date of cancellation.
Setting up a Direct Debit when more than one person is required to authorise itMore than one signature required on a Direct Debit form.
Direct Debit dormancy ruleThe Direct Debit dormancy rules.
Set up a Direct Debit using a business accountWhether a Direct Debit can be set up using a business account.
Represent a failed Direct DebitRepresenting unpaid Direct Debit payments.
Direct Debit with a non-UK bank accountDirect Debits can't be set up using European or international bank accounts.
Restart an archived Direct Debit contractReactivating an archived Direct Debit contract.
Send an automated email when a customer cancels a Direct Debit via their bankSending an automated email to a customer when they cancel their Direct Debit contract.
Gift Aid ReportIdentifying customers that have selected Gift Aid.