If you have represents enabled on your account, Access PaySuite DDCMS will re-present failed transactions to see whether a second attempt achieves a successful payment.
The only circumstance in which Access PaySuite DDCMS automatically re-attempts a collection is when a payment has been returned on an ARUDD report with Reason Code 0 – Refer to Payer.
Represents are scheduled based on your account's Payment Request Notice Period. For example, if your notice period for payments is five working days, a represent will be scheduled for collection five working days after the ARUDD is received. This is regardless of whether this date is a usual collection date available for your account.
📌Note: If you are using configurable represents, you can control how and when represents are retried. This includes adjusting the notice period, defining retry timing, and setting how many represent attempts are made, allowing you to tailor the process to your collection strategy.