Contract and Customer Management FAQs
Quick answers to common questions about contract and customer management.
Pending to activateExplanation of the term pending to activate.
Meaning of 'not-presented'When a payment shows as not-presented.
Customer bank details validation in DDCMSValidation of bank details within Access PaySuite DDCMS.
Erase the data of a customerWhy we are unable to erase the data of a customer.
Pending to cancelExplanation of the term pending to cancel.
Pending to expireExplanation of the term pending to expire.
Represents scheduled for collectionWhen represents are scheduled for collection.
Customer payment marked as first payment after migrationWhy a payment can show as a First Payment on a bank statement after migration.
How Gift Aid is updated from Charity CRM to DDCMSWhich field in CRM triggers Gift Aid to be selected in Access PaySuite DDCMS.
Continuing a joint contract after a spouse's deathIf a joint contract can continue after a spouse's death.
Automatic reference not assigned when adding a new customer via the Schedules tabReference not assigned automatically when adding a customer within the Schedules tab.
Hide unused templates in the File Upload tabHiding unused templates in the File Upload tab.