When adding a new customer to DDCMS via the Schedules tab, you now have the option to give your customer a Custom Direct Debit Reference.
If you usually allow the DDCMS system to assign an automatic Bank Reference and this is not occurring, please contact us via the Access Digital Assistant referencing the title of this article.
If you are able to see the Custom Direct Debit field within the Registration page and you leave this blank, the system will apply the Customer Reference entered at the top of the page as your Bank Reference also.
📌Note: If you cannot see the Custom Direct Debit field within the Bank Details section of the Registration form, please contact us via the Access Digital Assistant referencing the title of this article and a member of the team will add this for you.