When adding a new customer, an automated Advance Notice letter or email is sent to the customer if this has been agreed as part of your account set-up.
This advises the customer of the successful setup of the Direct Debit, and a copy of this can be viewed in the customer's SYSTEM COMMUNICATIONS tab.
📌Note: If you have multiple new customers to add, please see our guides:
Add a new customer
From within DDCMS, select the SCHEDULES tab.
Select the required schedule for the customer and select the tick box.
Click SETUP CUSTOMER DIRECT DEBIT.
You can then complete the fields from the table below.
Click CONTINUE then check the details are correct.
Click SIGN UP, then if required, download or print the page.
Customer Ref | You can assign your customer a secondary reference for their record on Access PaySuite DDCMS. This is not the main Bank Reference. |
Service/Schedule | Completed by default depending on the schedule selected on the previous page. |
Payment Day | The date that the first Direct Debit is to be collected. You can select a date up to thirteen months in the future. If the date exceeds ten months you're given a warning to advise you, you're selecting a date over ten months in the future. The direct debit can still be set up. |
The first amount (optional field) | If different to the regular amount. |
I wish to pay a regular Direct Debit of | Regular amount. |
Customer's personal contact details | Accurate and fully complete data entry of your customer’s contact details are essential, although Company name, Initials and Date of Birth are not mandatory fields. |
Additional Reference (optional field) | You can assign your customer a tertiary reference if required. |
Additional Information (optional field) | If you have customised questions these appear here. |
Service User Number | This is automatically populated. |
Custom Bank Reference (optional field) | You must populate this if you wish to assign your customer their own unique Bank Reference a reference must contain between six and eighteen characters. When not populated, the system simply assigns an automated reference. |
Account holder name | The name on your customer's bank account. Please enter it exactly as the customer has given it to you. There is a limit of eighteen characters. |
Account number | Your customer’s bank details. There must be eight digits for the account number. |
Bank sort code | Your customer’s bank details. There must be six digits for the sort code. |
Please select to confirm you're the only person required to sign for this account | Select the check box to confirm that your customer has the authority to authorise and set up a Direct Debit for this bank account. To confirm, you can select this on behalf of your customer. |
Optional fields may or may not be visible when completing the details on behalf of your customer.
This is dependent on how your account is configured so if any of the above optional fields are not shown but you wish to include them, please contact us via our Access Digital Assistant for support to request this.
You can confirm that you have added a new contract successfully by searching for it from the CONTRACTS tab.