When migrating your database of customers onto Access PaySuite DDCMS, customers with an active Direct Debit have been brought across and are visible under the CONTRACTS tab.
Any customers or contracts that were cancelled prior to migration, the contract wouldn't be migrated. However the customer details can be found by going into the CUSTOMER tab and select NO for Customer has Contract.
If required, you can then select the customer's name and add a new contract.
If you are unable to find customers within Access PaySuite DDCMS that you believe were on your previous platform on the day of migration, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
As we are regulated by the FCA we are required to keep data indefinitely.