If using Access PaySuite DDCMS as your Direct Debit collection provider you can provide a custom Bank Ref / Direct Debit Ref by appending a query string parameter to your eDD site’s URL.
In order to provide a custom Bank Ref when creating a new contract, append the below to the URL of the site where the contract will be created, followed by the custom Bank Ref you wish to use for the individual customer.
?altRef=
As an example, when giving a customer the reference AP1234:
https://secure.edirectdebit.co.uk/AccessPaySuite/DirectDebit?altRef=AP1234
The query string is case sensitive, must be unique and in the correct order for Access PaySuite DDCMS to accept it. The contract will then be created in Access PaySuite DDCMS with the provided custom Bank / Direct Debit Ref.
You will also need to ensure your Access PaySuite DDCMS account has been configured by Access PaySuite to allow custom DD references to be accepted. If unsure, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
Creating a contract with a custom bank reference using a query string
Create a contract with a custom bank reference using a query string.
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Written by Beverley McAllister
Updated over a month ago