eDD
Everything you need to know about online Direct Debit signup.
Getting started
Guides to setting up and styling your eDD online signup pages.
Editing your eDD siteCustomise your eDD site.
Setting up a new eDD pageCreating your new eDD page.
Capture membership type from the online sign up formCapture membership type within Access PaySuite DDCMS from the online sign up form.
Add or change background image within eDDAdd or change a colour or background image within eDD.
Styling an eDD pageCustomise and style an eDD page.
Receiving notifications of new Direct Debit signupsReceive notification of new Direct Debit signups from your eDD site.
Adding or editing a logo on your eDD siteAdd or edit a logo on your eDD site.
Downloading Direct Debit dataView new donors, access and export data from your online eDD mandates.
Find the eDD site URLLocating the eDD site URL.
Access Payments through Access EvoLog in to your eDD and Payments platforms, and how to view your customer sign-up page.
Set a minimum amount on your eDD pagesSetting a minimum amount on eDD for new Direct Debit payments.
Adding a question elementAdd custom questions to your eDD page.
Configure and send Direct Debit confirmation emails at a site levelConfigure and send Direct Debit confirmation emails from your eDD site.
Amend dropdown answers on a questionAmend dropdown answers on a custom question on an eDD page.
Preserving file formats when downloading from eDDPreserving sort codes in an eDD export.
Using query string parameters with eDDUsing query string parameters in eDD and how to format correctly.
Locating the contact preferences listed in the export from eDDFinding the contact preferences listed in the export from eDD.
Send links to sign up for Direct Debit collectionFinding out about online Direct Debit signup.
Adjusting side elements to an eDD siteAdjust the side elements of your eDD site.
eDD - FAQsFAQs about eDD.
eDD preview link shows blank screenThe eDD preview or published link shows a blank screen.
Export new customer dataDownload new sign ups since last export.
Adjusting text elements on an eDD pageCustomise text on an eDD page.
Set default settings for confirmation and notification emails in eDDConfigure Company level default settings for Direct Debit confirmation emails from eDD.
Site Management
Managing your eDD site.
Switching the site providerSwitch the site provider for eDD.
Creating a contract with a custom bank reference using a query stringCreate a contract with a custom bank reference using a query string.
Using Google Analytics on an eDD pageUse Google Analytics on your eDD page.
Customer set up with incorrect frequencyA customer is set up with an incorrect frequency when signing an eDD page.
Change schedules on an eDD pageChange to an ad hoc schedule from a rolling schedule or vice versa on your eDD page.
Amend the site path of an eDD pageAmend the URL or site path for an eDD page.
Add an Additional Reference to a contract using query string parametersUsing query string parameters to add an Additional Reference to a contract.
Adding links to our T&Cs and Privacy PolicyAdd links to our T&Cs and Privacy Policy.
Change the date format in eDD exports from American to UKThe date format can't be changed when exporting from eDD.
Customers missing from DDCMS after signing up on eDD pageCustomers missing from Access PaySuite DDCMS after signing up on eDD page.
Two versions of an eDD siteTwo versions of an eDD site in Payments.
eDD export on payments is blankReasons why eDD export file could be blank.
Customers appearing on incorrect DDCMS accountCustomers appearing on an incorrect Access PaySuite DDCMS account.
Custom data fields on Payments Export only showing first row of answerThe custom data fields on the payment export are only showing the first row of answer.
Complete button doesn't work on eDD pageIf the complete button doesn't work on your eDD page.
GiftAid confirmation on review page showing incorrect frequencyThe GiftAid confirmation on the review page is showing the incorrect frequency.
Unable to access PaymentsError when trying to access Payments and eDD.
Error in eDD when a customer attempts Direct Debit sign-upError message 'There appears to be an issue with your signup. Try again later' in eDD when a customer attempts sign up.
Frequency error message in eDDError 'The frequency defined for this site is no longer available. Please contact Company Name for more details'.
Update the browser icon on an eDD siteChange the browser icon on your eDD site.
Question field error in eDDError 'Question field cannot be empty' when saving changes to your eDD page.