eDD
Everything you need to know about online Direct Debit signup.
By Ollie1 author48 articles
Getting started
Guides to setting up and styling your eDD online signup pages.
- Edit your eDD siteCustomise your eDD site.
- Set up a new eDD pageCreating your new eDD page.
- Capture membership type from the online sign up formCapture membership type within Access PaySuite DDCMS from the online sign up form.
- Add or change background image within eDDUpdate or customise the background image in eDD.
- Style an eDD pageCustomise and style an eDD page.
- Receive notifications of new Direct Debit signupsReceive notification of new Direct Debit signups from your eDD site.
- Add or edit a logo on your eDD siteGive your eDD site a polished, professional look by adding or updating your logo.
- Download Direct Debit dataView new donors, access and export data from your online eDD mandates.
- Find the eDD site URLLocating the eDD site URL.
- Access Payments through Access EvoLog in to your eDD and Payments platforms, and how to view your customer sign-up page.
- Set a minimum amount on your eDD pagesSetting a minimum amount on eDD for new Direct Debit payments.
- Add a question elementAdd custom questions to your eDD page.
- Configure and send Direct Debit confirmation emails at a site levelConfigure and send Direct Debit confirmation emails from your eDD site.
- Amend dropdown answers on a questionAmend dropdown answers on a custom question on an eDD page.
- Preserve file formats when downloading from eDDPreserving sort codes in an eDD export.
- Use query string parameters with eDDQuery string parameters in eDD and correct formatting.
- Locate the contact preferences listed in the export from eDDFinding the contact preferences listed in the export from eDD.
- Send links to sign up for Direct Debit collectionFinding out about online Direct Debit signup.
- Adjust side elements to an eDD siteAdjust the side elements of your eDD site.
- eDD - FAQsFAQs about eDD.
- eDD preview link shows blank screenThe eDD preview or published link shows a blank screen.
- Export new customer dataDownload new sign ups since last export.
- Adjusting text elements on an eDD pageCustomise text on an eDD page.
- Set default settings for confirmation and notification emails in eDDConfigure Company level default settings for Direct Debit confirmation emails from eDD.
- Welsh language support in eDDProviding dual language options in eDD.
Site Management
Managing your eDD site.
- Switch the site providerSwitch the site provider for eDD.
- Create a contract with a custom bank reference using a query stringGenerate contracts tailored to your needs by using a query string to insert a custom bank reference.
- Use Google Analytics on an eDD pageLearn how to integrate Google Analytics with your eDD page so you can track visitor activity and gain valuable insights into your site's performance.
- Customer set up with incorrect frequencyA customer is set up with an incorrect frequency when signing an eDD page.
- Change schedules on an eDD pageChange to an ad hoc schedule from a rolling schedule or vice versa on your eDD page.
- Amend the site path of an eDD pageAmend the URL or site path for an eDD page.
- Add an Additional Reference to a contract using query string parametersUsing query string parameters to add an Additional Reference to a contract.
- Add links to our T&Cs and Privacy PolicyEasily add links to your Terms and Conditions and Privacy Policy to help users access important information and keep your eDD site compliant.
- Change the date format in eDD exports from American to UKThe date format can't be changed when exporting from eDD.
- Customers missing from DDCMS after signing up on eDD pageCustomers missing from Access PaySuite DDCMS after signing up on eDD page.
- Two versions of an eDD siteTwo versions of an eDD site in Payments.
- eDD export on payments is blankReasons why eDD export file could be blank.
- Customers appearing on incorrect DDCMS accountCustomers appearing on an incorrect Access PaySuite DDCMS account.
- Custom data fields on Payments Export only showing first row of answerThe custom data fields on the payment export are only showing the first row of answer.
- Complete button doesn't work on eDD pageIf the complete button doesn't work on your eDD page.
- GiftAid confirmation on review page showing incorrect frequencyThe GiftAid confirmation on the review page is showing the incorrect frequency.
- Unable to access PaymentsError when trying to access Payments and eDD.
- Error in eDD when a customer attempts Direct Debit sign-upError message 'There appears to be an issue with your signup. Try again later' in eDD when a customer attempts sign up.
- Frequency error message in eDDError 'The frequency defined for this site is no longer available. Please contact Company Name for more details'.
- Update the browser icon on an eDD siteChange the browser icon on your eDD site.
- Question field error in eDDError 'Question field cannot be empty' when saving changes to your eDD page.
- Redirect an eDD pageGuide to directing users from an existing eDD page to a new one.
- eDD WebhookseDD now supports enhanced webhook functionality.