Skip to main content

Custom data fields on Payments Export only showing first row of answer

The custom data fields on the payment export are only showing the first row of answer.

B
Written by Beverley McAllister
Updated over a month ago

If your eDD page contains custom questions that have an open text field for customers to enter free text as an answer, the text will be formatted however the customer has entered it.
This means that if your customer has entered line breaks into the text, the cell on the export will also contain line breaks that may push the information down within the cell.
​
To ensure all information can be seen within the cells, you can highlight the whole spreadsheet and double-click the line between two cell headers to expand all cells to show any hidden text. You can also click on the cell which contains the data and all entered text will show in the SUM field at the top of the excel page.

Did this answer your question?