If you're downloading an eDD Export file from Payments that is returning blank, it could be due to any of the following:
You're using an old eDD URL on your website. (The new eDD URL ends in .co.uk.)
You haven't yet had any sign-ups on your eDD page.
You're clicking the Export New Direct Debits button but haven't had any new sign-ups since your last export.
If you've checked the above and it requires further investigation, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.