Site Management
Managing your eDD site.
Switching the site providerSwitch the site provider for eDD.
Creating a contract with a custom bank reference using a query stringCreate a contract with a custom bank reference using a query string.
Using Google Analytics on an eDD pageUse Google Analytics on your eDD page.
Customer set up with incorrect frequencyA customer is set up with an incorrect frequency when signing an eDD page.
Change schedules on an eDD pageChange to an ad hoc schedule from a rolling schedule or vice versa on your eDD page.
Amend the site path of an eDD pageAmend the URL or site path for an eDD page.
Add an Additional Reference to a contract using query string parametersUsing query string parameters to add an Additional Reference to a contract.
Adding links to our T&Cs and Privacy PolicyAdd links to our T&Cs and Privacy Policy.
Change the date format in eDD exports from American to UKThe date format can't be changed when exporting from eDD.
Customers missing from DDCMS after signing up on eDD pageCustomers missing from Access PaySuite DDCMS after signing up on eDD page.
Two versions of an eDD siteTwo versions of an eDD site in Payments.
eDD export on payments is blankReasons why eDD export file could be blank.
Customers appearing on incorrect DDCMS accountCustomers appearing on an incorrect Access PaySuite DDCMS account.
Custom data fields on Payments Export only showing first row of answerThe custom data fields on the payment export are only showing the first row of answer.
Complete button doesn't work on eDD pageIf the complete button doesn't work on your eDD page.
GiftAid confirmation on review page showing incorrect frequencyThe GiftAid confirmation on the review page is showing the incorrect frequency.
Unable to access PaymentsError when trying to access Payments and eDD.
Error in eDD when a customer attempts Direct Debit sign-upError message 'There appears to be an issue with your signup. Try again later' in eDD when a customer attempts sign up.
Frequency error message in eDDError 'The frequency defined for this site is no longer available. Please contact Company Name for more details'.
Update the browser icon on an eDD siteChange the browser icon on your eDD site.
Question field error in eDDError 'Question field cannot be empty' when saving changes to your eDD page.