Site Management
Managing your eDD site.
By Ollie1 author23 articles
- Switch the site providerSwitch the site provider for eDD.
- Create a contract with a custom bank reference using a query stringGenerate contracts tailored to your needs by using a query string to insert a custom bank reference.
- Use Google Analytics on an eDD pageLearn how to integrate Google Analytics with your eDD page so you can track visitor activity and gain valuable insights into your site's performance.
- Customer set up with incorrect frequencyA customer is set up with an incorrect frequency when signing an eDD page.
- Change schedules on an eDD pageChange to an ad hoc schedule from a rolling schedule or vice versa on your eDD page.
- Amend the site path of an eDD pageAmend the URL or site path for an eDD page.
- Add an Additional Reference to a contract using query string parametersUsing query string parameters to add an Additional Reference to a contract.
- Add links to our T&Cs and Privacy PolicyEasily add links to your Terms and Conditions and Privacy Policy to help users access important information and keep your eDD site compliant.
- Change the date format in eDD exports from American to UKThe date format can't be changed when exporting from eDD.
- Customers missing from DDCMS after signing up on eDD pageCustomers missing from Access PaySuite DDCMS after signing up on eDD page.
- Two versions of an eDD siteTwo versions of an eDD site in Payments.
- eDD export on payments is blankReasons why eDD export file could be blank.
- Customers appearing on incorrect DDCMS accountCustomers appearing on an incorrect Access PaySuite DDCMS account.
- Custom data fields on Payments Export only showing first row of answerThe custom data fields on the payment export are only showing the first row of answer.
- Complete button doesn't work on eDD pageIf the complete button doesn't work on your eDD page.
- GiftAid confirmation on review page showing incorrect frequencyThe GiftAid confirmation on the review page is showing the incorrect frequency.
- Unable to access PaymentsError when trying to access Payments and eDD.
- Error in eDD when a customer attempts Direct Debit sign-upError message 'There appears to be an issue with your signup. Try again later' in eDD when a customer attempts sign up.
- Frequency error message in eDDError 'The frequency defined for this site is no longer available. Please contact Company Name for more details'.
- Update the browser icon on an eDD siteChange the browser icon on your eDD site.
- Question field error in eDDError 'Question field cannot be empty' when saving changes to your eDD page.
- Redirect an eDD pageGuide to directing users from an existing eDD page to a new one.
- eDD WebhookseDD now supports enhanced webhook functionality.