Direct Debit statuses in Access PaySuite DDCMS indicate the stage a contract is in, whether it’s being set up or cancelled. This guide explains what Pending to Activate and Pending to Cancel mean, along with the actions or events that trigger each status.
Pending to Activate
Pending to Activate means the Direct Debit has been set up in Access PaySuite DDCMS but isn't yet active.
What it means:
The contract has been created.
The Direct Debit details still need to be confirmed and processed with the bank.
Once processed, the status automatically updates to Active.
You can read some more information here regarding the Direct Debit set up notice period.
Pending to Cancel
Pending to Cancel means a contract has been cancelled in Access PaySuite DDCMS, and a cancellation AUDDIS message (0C) has been generated but not yet sent.
What triggers this status:
A cancellation has been requested.
A 0C AUDDIS message is created and waits to be included in the next submission file.
What happens next:
After the 0C is sent to the customer's bank, the status updates to cancelled.
📌Note: This status only appears if your account is configured to generate cancellation AUDDIS messages.