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Customer upload Error: 'The input string is not in a correct format'

Error message 'The input string is not in a correct format'.

G
Written by Gemma Langley
Updated over a month ago

This error means that one of the entries in the file isn't in the correct format.
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Check the File Format tab in the Guidance Template to ensure everything is formatted correctly.
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​Known Causes

  • Amount fields being formatted as currency with a Β£ sign. This just needs to be formatted as a number.

  • Sort code including hyphens - these need to be removed.

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