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Customer upload Error: 'This contract requires a custom direct debit reference to be added'

Error message 'This contract requires a custom direct debit reference to be added'.

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Written by Gemma Langley
Updated over 3 weeks ago

This error means that your account has been set up for you to provide your own custom Direct Debit references for your new customers, rather than our system generated ones, but you haven't provided any in the spreadsheet.
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You'll need to provide the required DD references in column AH of the spreadsheet, with heading Contract.CustomDirectDebitRef.​

πŸ“ŒNote: You may know this field as the URN if you were previously a Rapidata customer.

If you believe this setting has been applied incorrectly and you don't need to provide your own DD references, please contact us via the Access Digital Assistant and reference the title of this article.

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