On occasion your file may need to be changed as a result of formatting issues. You'll receive a notification during the upload. You'll then need to rectify the issue and re‐upload.
📌Note: As the system reads each row individually, you will need to remove
any rows ABOVE the line showing the error.
Refer to the articles below regarding common errors that may be encountered:
'AccountNumber can only be 8 characters long and only numbers'
'BankSortCode can only be 6 characters long and only numbers'
'First DD collection date must be minimum of x working days from today’s date'
'The provided Post code is too long. A maximum of 8 characters is acceptable.'
'Schedule Name 'xxxxx' does not exist'
'String was not recognised as a valid Boolean'
'String was not recognised as a valid date/time'
'Firstname must contain only: upper case letters (A-Z), numbers (0-9), full stop (.), comma (,), forward slash (/), dash (-), Ampersand (&) and space . All previous rows were imported successfully.'
Company name must contain only: upper case letters (A-Z), numbers (0-9), full stop (.), apostrophe ('), comma (,), forward slash (/), dash (-), round brackets ( () ), question mark (?), quotation mark ("), Ampersand (&) and space
'The input string is not in a correct format'
'The DD Reference should have 6 characters min and 18 characters max'
'This contract requires a custom direct debit reference to be added'
'The provided customDirectDebitRef already belongs to an existing contract'
'Contract not active/Pending creation'
If you still experience an error that you can't resolve, please contact us via the Access Digital Assistant and reference the title of this article.