If an ad hoc payment is no longer showing as available to be amended or deleted it means it is too late to use this option. You can do one of the following:
Contact us via the Access Digital Assistant and reference the title of this article.
Advise your customer to try to bounce the payment with their bank.
Refund the customer once you know the payment has been successful.
📌Note: Once payments are with BACS for processing which is one working day before the collection date, files are unable to be withdrawn or amended.