Using the bilingual form helps organisations support Welsh-speaking customers, meet language accessibility requirements, and provide all Direct Debit communications in both English and Welsh.
Once the Support team has activated this feature in your Access PaySuite DDCMS settings, follow the steps below to create a new customer using the bilingual form:
Click the Schedules tab.
Select the tick box for the required schedule for the customer.
Click Setup Customer Direct Debit.
Locate the Select language box in the top-right corner of the screen.
Click the dropdown menu and select Welsh.
šNote: This will update the setup form to display the Direct Debit form in Dual Language.
Continue setting up the new customer as normal.
šNote: All communication emails and letters sent to customers will also be in dual language if your language preference is set to Welsh.
This feature is especially useful for organisations operating in Welsh-speaking areas, ensuring inclusivity, improving customer experience, and meeting language requirements. If you havenāt yet activated the bilingual feature in Access PaySuite DDCMS, please contact our Access Digital Assistant. A member of the Support team will enable this for you.
šNote: Welsh bilingual is the only option available, as Welsh-only formats do not comply with Bacs requirements.