Once the Support team has activated this feature in your Access PaySuite DDCMS settings, please follow these steps:
Click the Schedules tab.
Select the required schedule for the customer and select the tick box.
Click Setup Customer Direct Debit.
Locate the Select Language box in the top-right corner of the screen.
Click the dropdown menu and choose Welsh.
šNote: This will update the setup form to display the Direct Debit form in Dual Language (English and Welsh).
Continue setting up the new customer as normal.
šNote: All communication emails and letters sent to customers will also be in dual language if your language preference is set to Welsh.
This feature is especially useful for organisations operating in Welsh-speaking areas, ensuring inclusivity, improving customer experience, and meeting language requirements. If you havenāt yet activated the bilingual feature in Access PaySuite DDCMS, please contact our Access Digital Assistant. A member of the Support team will enable this for you.
šNote: Welsh bilingual is the only option available, as Welsh-only formats do not comply with Bacs requirements.