Access PaySuite DDCMS now supports the Welsh language, making it easier for organisations in bilingual regions to remain accessible. With the new bilingual form feature, Direct Debit setup forms can be displayed in both English and Welsh, ensuring customer details and forms are presented consistently in both languages and supports your compliance.
You can now choose the dual‑language option when adding a new customer in Access PaySuite DDCMS. This automatically generates customer details and forms in both languages, including support for the Advanced Notice Letters (ANLs), which further enhances the full end‑to‑end customer experience and helps organisations meet Welsh language legislation and accessibility standards.
📌Note: To enable this feature, please contact our Support team via the Access Digital Assistant. They will activate the bilingual form option for you within your Access PaySuite DDCMS settings free of charge, allowing you to provide a seamless bilingual experience to your customers.