Cancelled direct debits and other non-active statuses appear in your Future Payments Due report if the contract has an action, amendment, or termination due to occur within the date period you select.
To remove the cancelled or other non-active status contracts from your reporting, you need to manually exclude these or archive the contract.
Manually exclude the contract
If you don't want the contract to show as archived, you can manually exclude it from the report. To do this, follow the steps below.
Click the Reports tab then click the Future Payments Due tab.
Select your date range then enter the relevant direct debit or customer reference.
From the Status drop-down menu, select the relevant status.
Note: To include all statuses, you can leave this set to All.
Click Search.
Archive the contracts
If you want to permanently remove the contracts from your reporting, you can archive them.