Access PaySuite DDCMS provides two environments for Zapier. Choosing the correct environment ensures your Zaps run against the right data.
Choose and connect your environment
Sandbox is a dedicated test environment where you can safely build and validate workflows using non‑live data. In contrast, Production is your live environment, containing real customer, Direct Debit and payment records used in day‑to‑day operations.
To connect in Zapier:
Add Access PaySuite DDCMS as a trigger or action.
Click Sign in.
Enter your Client Code and API Key.
Select Sandbox or Production.
Click Allow.
📌Note: Create two labeled connections such as Access PaySuite DDCMS – Sandbox and Access PaySuite DDCMS – Production.
Check which environment your Zap uses
In any Zap step:
Review the Account selected.
Confirm whether it shows Sandbox or Production.
If sample data looks missing or incorrect, the Zap is likely using the wrong environment.
Move a Zap from Sandbox to Production
Build and test the Zap in Sandbox.
Duplicate the Zap.
Switch all steps to your Production connection.
Test with live sample data.
Turn on the Production Zap.
Turn off the Sandbox version.
Common environment issues
No sample data: Sandbox contains no test records, or the wrong environment is selected.
Record not found: The reference only exists in the other environment.
Unexpected updates: Steps in the Zap use mixed environments.
📌Note: Use the same environment for every Access PaySuite DDCMS step in your Zap.