The customer list report provides a list of customers held in the system and includes reference numbers, addresses, telephone numbers and the status of the Direct Debit Instruction. You can use it to see all customers both current and archived.
You can filter the customer list report to date created. This allows you to view new payers added to Access PaySuite DDCMS within a specific date range.
📌Note: Pause means an 0N hasn't been sent.
📌Note: If the file is large, it can take longer than expected to download. You may be notified of this in a pop up window. If you receive this notification, you can click on the Report history tab on the left hand side of the report list where you can see the report and status of the report that you are trying to run. You can then download the report.
Run the customer list report
Select the REPORTS tab.
Click Customer list.
Enter details in the Customer section to search for a specific customer.
Use the Contact Info & Status drop-downs to refine your search.
Click SEARCH.
View the results on-screen or press DOWNLOAD CSV to download as a file.
Contract status
The status of a contract is defined by several options, which refer to the customer’s Direct Debit status and not the contract itself:
If a customer is ACTIVE, then the Direct Debit is currently in place and will collect successfully.
If a customer is CANCELLED, then the Direct Debit is currently cancelled and no payment can be requested.
If a customer is EXPIRED, then the Direct Debit is closed with no active contract. In time the customer is defined as ARCHIVED.
If a customer is PAUSE, then the Direct Debit has been held by a member of your team to prevent further payments from being requested. We advise you to place a Patch on the account to ensure payments are ceased for the period of time PAUSE has been activated.
If a customer is PENDING TO ACTIVATE, the Direct Debit is currently being set up with the bank and may remain in this state for up to 10 working days. You cannot make a collection during the 0N period.
If a customer is PENDING TO CANCEL, this is an interim status that appears when 0C functionality is enabled. A contract stays in this status after it has been cancelled in the system and before the 0C is released into a submission file.
If a customer is SUSPENDED, then the bank have returned an issue with the customer’s Direct Debit and further investigation is required. You need to visit the customer’s CONTRACT UPDATES in their individual profile to determine the error.